Thank you for sharing your concerns before purchasing this software. Reply from Wondershare MobileTrans Updated Nov 3, 2022 Our senior support is closely looking into this matter and they will keep you updated via email as earlier as possible, please keep an eye on it. Look forward to getting in touch with you! - Thank you for giving Wondershare enough trust to investigate your issue further. Or would you mind sending us your contact email after receiving an invitation from Trustpilot? We will further investigate it and do needful assistance ASAP. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us instead. We understand that it is very important for users to get prompt help when he/she has trouble using the product. Sorry to hear that you didn't get in touch with us timely. After that, you'll not be billed in the next period. If you don't want to keep the auto-renewal service, you may log in your personal account from the link below and click "Manage Subscription" to cancel it manually. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a quarterly plan and didn't cancel it manually, this is the reason you were charged again. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Reply from Wondershare MobileTrans Updated Nov 11, 2022 Our senior support will look into this matter further and keep you updated via email as earlier as possible, please keep an eye on it. Thank you for giving Wondershare enough trust to investigate your issue further. You are important to us and we want to help you as best we can. If we are unable to solve it, we'll process a full refund to take care of your benefit. Would you please send us your contact email after receiving an invitation from Trustpilot? Our tech team will further investigate it and provide a solution for you as soon as possible. It sounds unusual for MobileTrans to work in that way, and we are eager to help you solve this problem but need to get more information. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version and connect devices correctly after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare MobileTrans Updated Jan 4, 2023 Would you please kindly send us the required information for further analysis? If we are unable to solve it, we'll process a refund as request. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. Sadly to hear that you were unable to transfer WhatsApp data in a normal way. Reply from Wondershare MobileTrans Updated Feb 3, 2023
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